Project Verum: The Foundations is now available! projectverum.org
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AM I THE ONLY WHOS FRUSTRATED TO THE MAX BECAUSE THE VERUM TEAM DOESNT COMMUNICATE???? I BEEN ASKED FOR A REFUND 2-3 WEEKS AGO AND IVE GOTTEN NO EMAIL BACK PERTAINING TO GIVING ME MY MONEY BACK. I honestly really wanted to be a part of the course but after a week of asking i was never sent my kajabi login info. I understand it’s 4 people and all but it’s not my fault you can’t handle all your PAYING customers who should be treated as a priority. Get more people on your team or make adjustments to the way you handle customers. I just want my money back man
A common drop-shipping concern is how to handle customer refunds. You should always vet your products before shipping to customers, but sometimes quality can slip through the cracks. This is where a good refund policy comes handy. I recommend giving all customers a 30-day return policy if their product shows up damaged, in the wrong size, or incorrect in any way. If you don’t have your own warehouse to receive returns - you can just have the customers send them to a charity - this may improve goodwill as well. Your return rate should be below 5% if your product quality and shipping times are decent. You can improve your shipping times by reducing processing time or by using USPS. Don’t worry too much about losing money here - the return policy should actually increase your conversion rates because your potential customers will generally feel more comfortable if they know that they have the opportunity to return their item if they don’t like it.